17038 ยท Lebanon County
Plumbing in Jonestown, PA
A borough sitting at a creek confluence, which is the fact that shapes most of the calls. Water in the basement here is a groundwater problem far more often than a plumbing one.
Local detail
Common plumbing needs in Jonestown
01
Groundwater rather than plumbing
The Little Swatara joins the Swatara inside the borough. A basement that gets wet after heavy rain, and stays dry the rest of the time, is usually telling you about the water table rather than about a failed pipe. Working out which it is takes far less than replumbing something that was never leaking.
02
Sump pumps that only get tested when it matters
A sump pump sits idle for months and then is asked to run continuously. That is exactly the duty cycle that finds a seized impeller or a stuck float. Pouring a bucket of water into the pit twice a year is a one-minute test that avoids a flooded basement.
03
Older borough housing on small lots
Jonestown was settled in 1761 and incorporated as a borough in 1870, and the housing in the core reflects that. Older buildings on tight lots mean short service line runs but awkward access, and excavation that often crosses a sidewalk.
04
Township properties on their own wells
Outside the borough, private wells are common. That makes pressure tanks, pump switches and water quality the recurring questions rather than service lines and municipal supply.
Most requested
What Jonestown calls us about

Emergency plumbing
When water is coming in and you cannot stop it, the first ninety seconds matter more than who you call. Shut it off, then call us.

Well pump and water treatment
Outside the boroughs, the pump, the pressure tank and the water chemistry are all yours. There is no utility to call when the pressure drops.

Sump pump repair
A sump pump sits idle for weeks, then has to run flat out through a storm. Most failures come back to the float switch, the check valve or a discharge line with nowhere to send the water.
A borough at a confluence
The Little Swatara joins the Swatara inside Jonestown. That single geographic fact shapes more of the plumbing calls in 17038 than the age of the housing does, and it is the thing worth understanding before anyone starts on a wet basement.
Water arriving in a basement has two broad sources: it came through a pipe, or it came through the ground. Those need completely different work, and the bigger mistake is treating the second as the first.

Telling them apart
It tracks the weather. Wet after heavy rain, dry otherwise. That is groundwater, and the answer is drainage and a working sump pump rather than plumbing.
It is constant. Present regardless of rain, often clean rather than silty. Check the meter with everything in the house turned off. If the dial is still moving, water is escaping somewhere in your system and that is a leak worth locating.
It smells. Sewage in a basement is neither of the above, and it is urgent. Stop running water anywhere in the house and call.
The sump pump nobody tests
A sump pump in this part of the county sits idle for long stretches and is then asked to run continuously for hours. That is the duty cycle that exposes a seized impeller, a stuck float or a discharge line that has frozen or blocked.
Testing it takes a minute. Pour a bucket of water into the pit, watch the float rise, confirm the pump runs and clears the water. Do it in autumn before the wet months, and again in spring. Finding a dead pump on a dry Tuesday is an inconvenience. Finding it at 2am during a storm is a flooded basement.

The borough core
Jonestown was settled in 1761, originally as Williamsburg, and incorporated as a borough in 1870. The older housing in the core sits on tight lots, which cuts both ways for plumbing: the customer-owned service line run is often short, but excavation frequently crosses a sidewalk and brings permits and access constraints into a job that would be straightforward on an open lot.
Outside the borough
Private wells are common through the surrounding townships. That changes the recurring questions entirely, from service lines and municipal supply to pressure tanks, pump switches and water quality. On a well the issue is usually corrosivity rather than hardness, and a proper test is the only way to know which you have.
My basement floods after heavy rain. Is that a plumbing problem?
How do I know my sump pump works before I need it?
Do you cover the townships around Jonestown?
My basement drain gurgles when the street sewer is being worked on. Why?
The sump pump died in a storm and the basement is filling. What now?
Plumbing in towns near Jonestown
More of Lebanon County
Each town page covers what is different about the water and the housing there.
- Lebanon 17046
- Cornwall 17016
- Palmyra 17078
- Annville 17003
- Campbelltown 17010
- Myerstown 17067
- Richland 17087
- Newmanstown 17073
- Schaefferstown 17088
- Fredericksburg 17026
Ready when you are
Sump pump quit in a storm? Call any hour
Tell us what is going wrong and we'll get a licensed plumber out to look at it. Nothing gets done until you've agreed to it.
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- Residential and commercial
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Tell us what is going wrong and we will arrange a visit.
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24/7 emergency service calls. The online form is not watched around the clock. If it is urgent, call.

