Privacy policy

This policy explains what Lebanon Plumbers collects, why, and what happens to it. Lebanon Plumbers is a plumbing business operating at lebanonplumbers.com, serving Lebanon County, Pennsylvania.

What we collect

When you submit the service request form, we collect only what we need to call you back:

• Your name
• Your phone number
• Your ZIP code
• The type of work you selected
• Any description of the problem you choose to write

We do not ask for your date of birth, your Social Security number, or any payment details through this website. Never give those to anybody through a web form. If you call instead of using the form, we take the same details verbally, and we will ask for your address at the point of booking a visit so we know where to go.

Our hosting provider processes standard technical information in order to serve the site and protect it from abuse, which can include your IP address, browser type and the pages you requested.

How we use it

To contact you about your request, to arrange and carry out the work, and to keep ordinary business records such as quotes and invoices.

We do not sell your details, and we do not pass them to third parties for their own marketing. Where we use a supplier to run part of the business, for example a system that receives form submissions or handles scheduling, they process that information on our behalf and for no other purpose.

Tracking and cookies

This site uses Google Analytics to measure which pages people read and which pages lead to a call. It tells us how the site is performing. It is not used to identify you, we do not sell or share what it collects, and there is no advertising or cross-site tracking on this site.

The cookie policy sets out what that covers and how to opt out at the browser level if you would rather not be counted.

How long we keep it

Inquiries that do not become jobs are kept only as long as we need them to follow up, then deleted. Records relating to work we actually carried out are kept longer, because invoices, quotes and job records have to be retained for tax and warranty purposes.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or call (717) 473-8422 and we will deal with it.

If you would rather we did not contact you again, tell us and we will stop. That is separate from records we are required to keep for work already completed.

Children

This site is intended for adult homeowners, landlords, tenants and business operators. We do not knowingly collect information from children.

Changes

If this policy changes we will update the date at the top of this page. Material changes to how we use or share your information will be described here rather than made quietly.

Contact

Questions about this policy: [email protected], or call (717) 473-8422.