How we work
What happens from your call to the fix
What a visit involves, how a hidden fault gets found, and what changes if the job turns out bigger than it looked.
What actually happens
You call or send the form
The more you can describe, the better. What you are seeing, when it started, whether it is getting worse, and how old the house or the equipment is.
We call back with a time
If it is urgent, say so on the phone and we will tell you the soonest a plumber can get there rather than guessing to make you feel better.
A licensed plumber looks at the actual problem
Not a guess from the doorway. Where the fault is buried or hidden, that means testing or camera work first.
You agree the work before it starts
What it needs and what the alternatives are, before any work starts. You only pay for work you agreed to.
The job gets done and cleaned up
Where a permit or a pre-backfill inspection applies, it gets handled. Where something was opened up, you get told plainly what putting it back involves.
Why buried work gets looked at first
On anything nobody can see, a confident answer over the phone is worth very little, because the real condition only shows once the work starts. Sewer lines are the clearest example. Replacing eight feet of pipe near the foundation and sixty feet out under the sidewalk are very different jobs, and nobody can tell them apart from a description of a backup in the basement.
So on buried work the camera goes in first and the decision comes second. On hidden leaks it is isolate and locate first, then open up one place rather than three.
What we will tell you that you do not need
There is no version of this that works by talking someone into a bigger job than they need.
So we will say when a drain does not need jetting, when a repair beats a replacement, when a disposal just needs its reset button pressed, and when the problem is your water utility's side of the line rather than yours.
Permits and inspections
Some work needs a municipal permit, most commonly sewer lateral and water service line replacement, and some needs an inspection before a trench is backfilled. Where that applies it is handled as part of the job. Excavation also requires a call to Pennsylvania 811 so buried utilities get marked, which is a legal requirement rather than an optional extra.
Public water and private wells
The county splits between houses on a public system and houses on their own well, and they are genuinely different work. On a well, the pump, the pressure tank and the water chemistry are all yours and there is nobody to call when the pressure drops. Say which you are on when you call, because it changes what the plumber brings.
Where we work
Across Lebanon County: the city, the boroughs and the townships. We are a mobile business with no walk-in location, so everything happens at your property. If you are outside the area we will tell you rather than take the booking and let you down.
24/7 emergency service calls
Questions about working with us
What to expect from the first call to the finished job, and what happens if the job turns out to be different from what you described.
What should I tell you when I call?
Do I need to be home?
What if something else turns up once work starts?
Who pulls the permit?
What if something is not right afterwards?
Ready when you are
Ready to book someone in?
Call for anything urgent, or send your details and we will come back to you with a time.
- Licensed and insured plumbers
- Residential and commercial
- No hidden fees
Talk to a plumber
Tell us what is going wrong and we will arrange a visit.
Rather not call? Request service online
24/7 emergency service calls. The online form is not watched around the clock. If it is urgent, call.